Programs Offered
Abu Dhabi Vocational Education and Training Institute (ADVETI)


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Skilled Emiratis in the field of Retail is essential to the sustained growth and development of the United Arab Emirates. ADVETI offers Level 5 Diploma in Retail Operations. The qualifications are accredited by the National Qualification Centre (NQC). ADVETI is developing the program to address the needs labour market.


Functional Skills

  • The Retail Operations program at ADVETI is designed to equip students with the necessary knowledge and practical skills to participate productively in a Retail environment.
  • This program will cover a wide range of competencies in Retail Operations, from the basics to the specialized components of the field.
  • The program will provide students with mainly factual, procedural knowledge and practical skills that they can apply to support improved Retail practices in the workplace.
  • The curriculum will focus on various topics such as Customer Service, Sales Management, Inventory Control, Supplier Management, Online Marketing, Business-to-Business Relationships and Visual Merchandising.

21st Century Skills

  • Knowledge of theories, principles, concepts, methods, standards, practices, and terminology in Retail Operations and other disciplines related to the field of work.
  • Work sensitively and effectively in a multi-cultural environment.
  • Support in communicating with effect in developing and maintaining active partnerships across an organization and with diverse external clients and other key stakeholders.
  • Ability to show leadership and organizational skills, with a capacity to organize and sustain improvements within a team environment, and also the ability to work flexibly and cooperatively as a member of a team.
  • Good level of spoken and written communication, interpersonal, presentation and public speaking skills, and a proven ability to use these skills to prepare and present clear, concise, quality advice.
  • ICT skills- word processing, data processing, PowerPoint and online research.

Job Roles

  • Sales Associate
  • Customer Service Representative.
  • Cashier
  • Stock Associate
  • Stock Clerk
  • Assistant Manager
  • Department Manager.
  • Store Manager
  • Procurement Manager
  • Category Manager
  • Merchandise Planner
  • Sourcing Specialist
  • Supply Chain Analyst
  • Vendor Manager
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